Privacy Policy – Mount Feast Hotels

How We Collect Your Informationt

We collect user data to deliver a seamless, tailored hospitality experience. Here’s how we gather information:

• During Your Stay or While Making Reservations:
  When you book a room or check in at Mount Feast Hotels, we collect your personal details to fulfill your booking request and provide personalized services. This includes collecting your name, contact information, check-in/check-out details, and any special requests or preferences.
• Interactions with Hotel Services and Staff:
  We may gather additional information if you attend events hosted at our property, participate in loyalty programs, or interact with our hotel staff. These interactions help us offer better services, such as remembering your preferences for future visits.
• Online Activities and Website Use:
  When you use our website or digital services, we collect data through forms, inquiries, and newsletter subscriptions. We also collect cookies and device-specific data to improve website performance and user experience.
• Social Media Engagement:
  If you follow or interact with us on platforms like Instagram or Facebook, we may receive basic information based on your privacy settings, including your username or contact method.

What Kind of Information We Store

Depending on how you interact with us, we may collect the following categories of data:

• Personalization:
  This includes details such as your full name, gender, date of birth, and username. These details help us identify you uniquely when processing your bookings and providing services.
• Contact Details:
  We collect your address, phone number, and email address to keep you informed about your reservation status, payment confirmations, promotional offers, and any inquiries you make.
• Payment and Financial Information:
  To process payments securely, we may collect your credit/debit card details or bank account numbers. This information is securely handled through PCI-compliant payment gateways and is not stored unless required by law.
• Payment and Financial Information:
  To process payments securely, we may collect your credit/debit card details or bank account numbers. This information is securely handled through PCI-compliant payment gateways and is not stored unless required by law.
• Transaction and Booking Records:
  This includes data about your bookings, services used, payment history, and other interactions you’ve had with Mount Feast Hotels. This helps us analyze trends and improve customer service.
• Technical Information:
  We collect data such as your IP address, browser type, device used, login timestamps, time zone, and operating system to optimize the functionality of our website and digital services.
• Usage and Tracking Data:
  By using cookies and similar technologies, we track how you interact with our website. This includes pages viewed, duration of visits, and click-through patterns. This helps us improve content, navigation, and offers.

Children’s Privacy

Our services are not designed for or directed toward children under the age of 16. We do not knowingly collect personal information from minors. If a child has provided us with personal data without parental consent, we will delete it upon request. We encourage parents and guardians to monitor their children’s online activities.

Why We Use Your Information

We use your personal data to improve your overall experience and fulfill our contractual obligations. Some of the main purposes include:

• Fulfilling Bookings and Hotel Services:
  To process reservations, confirm payments, send updates, and customize your stay based on your preferences.
• Responding to Inquiries and Feedback:
  To answer questions, resolve complaints, or gather feedback through surveys or direct contact.
• Marketing and Promotions (with Consent):
  If you have opted in, we may send promotional emails or offers that match your travel interests.
• Compliance with Legal Requirements:
  We may need to retain data for tax filings, audits, or to comply with other legal obligations.
• User Experience Optimization:
  We analyze user data to understand behavior, improve services, and personalize content and interactions.

When and Why We Share Data

To provide a seamless experience and comply with regulations, we may share your personal data with:

• Trusted Third-Party Service Providers:
  Including online booking engines, payment processors, and CRM systems that manage guest communications and reservations.
• Business Affiliates:
  Other hotels or travel partners within the Mount Feast Hotels group may receive your data to offer consistent services if you book at different locations.
• Legal and Compliance Partners
  Accountants, legal advisors, and auditors may access relevant data for verification and recordkeeping.
• Compliance with Legal Requirements:
  We may need to retain data for tax filings, audits, or to comply with other legal obligations.
• Regulatory Authorities:
  In case of legal obligations, criminal investigations, or audits, we may disclose your data to local or international government bodies.
We ensure that these parties comply with strict data protection policies and use your information only for the intended purposes.

How We Protect Your Information

Your data security is our responsibility. We implement strong organizational and technical safeguards to protect your personal data:

• Secure servers with access controls
• Encrypted communications via SSL
• Access limitations to authorized personnel only
• Frequent audits and monitoring systems
In the event of a suspected data breach, we have procedures in place to notify affected users and regulatory bodies in a timely manner, in accordance with legal requirements.

7. Updates to the Privacy Policy

We reserve the right to update our Privacy Policy. It is your responsibility to review this policy periodically for any changes.

Data Retention Duration

We retain your personal data only for as long as necessary to fulfill the purpose it was collected for. For example:

• Booking and financial data may be retained for 6 years to comply with accounting laws.
• Marketing data may be retained until you unsubscribe or withdraw consent.
In some cases, we may anonymize your data for statistical purposes—this data cannot be traced back to you.

Your Rights Over Your Data

Under data protection laws, you have several rights regarding your personal data, including:

• Right to Access:
  You can request a copy of the personal data we hold about you.
• Right to Correction:
  You may ask us to correct incomplete or inaccurate information.
• Marketing and Promotions (with Consent):
  If you have opted in, we may send promotional emails or offers that match your travel interests.
• Right to Deletion:
  You can request that we erase your data, where there is no legal reason for its continued processing.
• Right to Object:
  You may object to how we use your data, especially if it’s for direct marketing.
• Right to Restriction:
  You may request a temporary suspension of processing while a dispute is being resolved.
• Right to Data Portability:
  You can request to transfer your data to another service provider in a commonly used format.
To exercise any of these rights, please contact us via the details provided below.

Links to Third-Party Websites

Our website may contain external links to third-party services, such as travel guides, tour providers, or booking affiliates. Please be aware that these websites have their own privacy policies, and we do not accept any responsibility or liability for their practices. We recommend reviewing their privacy statements before submitting personal data.

Changes to This Privacy Policy

Mount Feast Hotels reserves the right to modify or update this policy at any time to reflect changes in our practices or legal requirements. We encourage you to revisit this page periodically to stay informed. The date of the latest revision will always be mentioned at the top of the policy.

Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, feel free to get in touch:

Email: info@mountfeasthotel.com